JustDiningFurniture: Delivery and Warranty Policy
Warranty Period:
At JustDiningFurniture (JDF), we stand by the quality of our products. All furniture items are warranted against material or workmanship defects for one year from the date of purchase. If a major fault or failure occurs, customers are entitled to a replacement or refund, along with compensation for any other foreseeable loss or damage. For minor defects, we will repair or replace the item using new or refurbished parts at our discretion.
To streamline the process, customers are required to provide proof of the defect, such as photos, to assist with claims processing.
Warranty Terms and Conditions:
The warranty covers manufacturing defects only and excludes the following:
- Normal wear and tear.
- Damage due to misuse, abnormal use, or neglect.
- Products that have been modified or not maintained properly.
- Any indirect or consequential loss related to the product.
Warranty claims are valid for the original purchase only, and proof of purchase must be provided. All claims are on a return-to-base basis. This warranty is exclusive and does not imply any additional warranty for merchantability or specific purpose.
Disclaimer for Products Sold:
Apart from the stated warranty, JDF makes no other representations or warranties, either express or implied. We are not liable for any direct, indirect, or punitive damages arising from the use of our products.
Delivery Policy:
We aim to provide timely and reliable delivery services to our customers.
Delivery Within UK:
Deliveries within UK and its environs are handled by JDF and completed within 48 to 72 hours from purchase. In special circumstances, delivery within UK may be subcontracted. Customers are advised to allow a minimum of two hours for collection, subject to the delivery schedule.
Delivery Outside UK:
Deliveries beyond UK are handled by third-party vendors as DHL or Parcel Monkey Ltd. Customers bear all delivery costs, and JDF is not liable for loss, damage, or defects caused during third-party transportation.
Delivery Fee:
Free delivery within UK is at the sole discretion of JDF for purchases worth £ 1000 or more.
Deliveries for goods below this value are subject to prevailing rates.
JDF is not responsible for delays caused by circumstances beyond our control.
Delivery Checklist:
Customers must ensure that the delivery checklist is filled and signed upon receiving the items. If the technician is unavailable, a scanned, signed copy should be emailed to JDF. Customers should notify us of any changes to delivery instructions at least two days in advance to avoid delays.
Signing for Delivery:
Items must be signed for by the customer or their designated representative.
Claims and Damaged Items:
If an item arrives damaged or incorrect, customers should contact JDF within 24 hours of delivery. Retain the item and report the issue via the Delivery Note or customer care. JDF will inspect and, if necessary, repair or replace the item. Claims related to neglect, misuse, or accidental damage will not be covered.
Additional Charges:
Additional charges may apply for changes to the delivery address, rescheduling, or other customer-initiated changes.
Special Orders:
Special orders are non-refundable once production begins. Customers are required to confirm specifications before production.
Reservations:
Reservations require a minimum deposit of 30% of the product value. Cancellations attract a 10% surcharge to cover opportunity costs.
Cancelled Orders/Deliveries:
Order cancellations must be communicated at least 48 to 72 hours before the scheduled delivery. Cancellations beyond this timeframe are not accepted, and delivery charges are non-refundable if the items are already in transit. A 10% deduction will apply to the deposit or payment made.
Wrong or Changed Decisions:
JDF does not offer refunds for instances where customers change their minds or make incorrect decisions. Customers are encouraged to consult our interior designers and visit showrooms to ensure the right choice. Variations in product appearance due to screen resolution or lighting should also be considered.
Exchanges and Refunds:
Refunds or exchanges are only issued for goods that are faulty, incorrectly described, or non-functional as intended. Refunds are processed via cheque and may take 3 to 10 working days to reflect in your account.
For returns, exchanges, or refunds, contact us at sales@justdiningfurniture.co.uk or WhatsApp via +447385099978. Customers will receive confirmation once the process is completed.
