About Us
These terms and conditions apply to the use of www.justdiningfurniture.com. By accessing this website, you agree to be bound by these terms and conditions.
For inquiries, please contact us at:
Email: admin@justdiningfurniture.co.uk
Address: Kemp House, 128 City Road, London, United Kingdom, EC1V 2NX
Basis of Sale
Products sold by JUSTDININGFURNITURE are intended for residential use unless stated otherwise. Commercial use may void any warranty or guarantee. We offer a 12-month manufacturer’s warranty for furniture items delivered within the EU. Accessories such as cushions are not covered under this warranty, but we offer a 30-day money-back guarantee on items unfit for purpose.
Ownership of goods transfers to you once full payment has been received. We do not offer credit facilities. Any changes to these terms will not affect previously completed contracts. This agreement is governed by UK law.
Order Collection
If you plan to collect your order, please email us at admin@justdiningfurniture.co.uk with your preferred collection time, so our team can prepare your order.
Order Acceptance and Cancellations
We reserve the right to refuse or cancel orders for reasons including, but not limited to:
Payment issues or fraudulent transactions
Stock unavailability
Pricing or description errors
In such cases, any received payments will be refunded via the original payment method.
Pricing and Payment
Prices are accurate at the time of order. We accept major credit cards (excluding American Express) and bank transfers. Full payment is required at the point of sale, and VAT exemptions apply for qualifying purchases.
Delivery
Delivery timelines are provided as estimates and may vary. We will send tracking information via email once items are dispatched. If items are undelivered after 7 days from the tracking confirmation, please notify us.
Large items booked for advance delivery may incur a re-delivery charge if missed. Ensure entry points are sufficient for larger items. Orders of 20+ items in the UK typically require 10 working days for delivery, and 14 working days for international deliveries.
Returns and Refunds
For returns or exchanges, notify us within 7 days of receipt via email at admin@justdiningfurniture.co.uk. Customers are responsible for return shipping, and a restocking fee of 10% may apply based on the condition of returned items.
Damaged, faulty, or incorrect items should be reported within 7 days of receipt with supporting photos. We will arrange a collection and replacement as appropriate.
Backorder Terms & Conditions:
- Backorders are sold out item that arranged for re-manufacture and allow you to secure your piece first during manufacturing process.
- All backorders placed are strictly not cancellable/refundable.
- Backorders might be cancelled due to lack of fabric, insufficient stock arrive. Full refund will be given in such cases.
- For order consist of backorder items & ready stocks, ready stocks item will be mailed out first. (*except from international order which ready stock will be shipped together with backorder)
- Please note, sometimes we are not able to control any external factors on the shipment delayed as manufactured outside of the country. In any cases, that our backorder is cancelled, full cash refund will be given.
Pre-Order Terms & Conditions
SUMMARY OF PRE-ORDER TERMS & CONDITIONS
- We will do our best to ship Pre-Order Products in accordance with their expected ship date. If this changes, we’ll do our best to let you know.
- You are responsible for keeping your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order Products. Please email us at na-info@umbra.com if you need to update any of this information.
- You will be charged at time of placing a Pre-Order. If we’re unable to commence shipping 12 weeks from order placement, we’ll provide a full-refund at your request. No discounts, refunds or credits will otherwise be offered due to any such delays.
DISCLAIMER: THIS SUMMARY OF PRE-ORDER TERMS & CONDITIONS (THE “SUMMARY”) IS INTENDED TO ASSIST YOUR REVIEW OF OUR TERMS (AS DEFINED BELOW). THIS SUMMARY IS IN NO WAY INTENDED TO BE COMPREHENSIVE AND ANY CONFLICTS WILL BE GOVERNED ENTIRELY BY THE TERMS BELOW.
FULL PRE-ORDER TERMS & CONDITIONS
These Pre-Order Terms and Conditions (these “Terms”) govern the placing of pre-orders (“Pre-Order”) with Justdiningfurniture.com doing business as Justdiningfurniture.com . (the “Company”) for the Products (as defined below). Please read these Terms carefully before submitting your Pre-Order of any Justdiningfurniture.com . products. By submitting your Pre-Order, you agree to be legally bound by these terms.
SECTION 1 – PRODUCTS
You may pre-order Justdiningfurniture.com . products, separately or in combination with each other. The Company may also make other Justdiningfurniture.com . labeled products available for pre-order in its discretion (collectively, the “Products”).
SECTION 2 – PRE-ORDER REGISTRATION
When placing a Pre-Order, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. The Company shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your Product being shipped by sending an e-mail to ju
SECTION 3 – PAYMENT
You will be charged in full or in part at the time of placing a Pre-Order. If the Company is unable to commence shipping of a Pre-Order Product on or before the 12 weeks anniversary of your placing the Pre-Order for that Product, the Company shall process a full refund to you. All Pre-Orders are handled through customer services. Your placing of a Pre-Order constitutes your express agreement to the company charging of your provided payment method at such time.
SECTION 4 – SHIPPING
The expected shipping date for Pre-Order Products will be clearly noted on each Product page, subject to reasonable delays in manufacturing and/or delivery. Such date is only an estimate, is subject to change, and Company does not represent or warrant that it will be able to ship the Product by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, Justdiningfurniture.com. is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. The Products will be shipped in the order in which your Pre-Order is received by the Company.
SECTION 5 – CANCELLATION / REFUNDS
You are able to cancel the pre-order at any point up until the time it is fulfilled by contacting our Customer care via admin@justdiningfurniture.co.uk . Please include your order number in the email. You can return the item within 45 days after your order is fulfilled, following our standard Return Policy Section in our website.
SECTION 7 – PRIVACY
The information you provide for the Pre-Order of Products will be subject to the Company’s Privacy Statement.
SECTION 8 – DISCLAIMER
Except as expressly provided in the Company’s Shipping & Returns Policy, and to the maximum extent permitted by applicable law, the Products are provided “as is” and “as available”, with all faults and without guaranteed warranty of any kind, and the Company hereby disclaims all warranties and conditions with respect to the Products, either express, implied or statutory, including, but not limited to, the implied warranties and/or conditions of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, quiet enjoyment, and non-infringement of third party rights.
SECTION 9 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Pre-Order Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Customer Image Usage
Share your photos by tagging us on social media which will promote and may from time to time offer you discounts and cash vouchers or gift cards subject to the popularity.
Force Majeure
In the event that either party is prevented from fulfilling its obligations under this Agreement by reason of any supervening event beyond its control including but not limited to war, national emergency, flood, earthquake, strike or lockout the party shall not be deemed to be in breach of its obligations under this Agreement. The party shall immediately give notice of this to the other party and must take all reasonable steps to resume performance of its obligations.
Each party shall be liable to pay to the other damages for any breach of this Agreement and all expenses and costs incurred by that party in enforcing its rights under this Agreement. If and when the period of such incapacity exceeds six months then this Agreement shall automatically terminate unless the parties first agree otherwise in writing.
Definitions in these Terms & Conditions
‘Goods’ means the goods on your order at the time of ordering. It includes any service that comes with any goods.
‘Cancellation Period’ means the period of eight days from the date of receipt of goods ordered by Distance Communication during which you are entitled to cancel your purchase order; however, please note that all our furniture whether Standard or Bespoke is made to order and therefore not returnable;
‘Distance Selling’ means purchases exclusively made via telephone, fax, mail order and/or the Justdiningfurniture.com website;
‘Standard Furniture’ means Furniture Products made to your order at our standard size and specification such as wardrobes, chests of drawers, bedside tables, tables etc;
‘Bespoke Furniture’ means Furniture Products altered in any way from our standard size and specification or made to measurements provided by you; ‘Product or Products’ means Justdiningfurniture.com good(s); ‘we’, ‘us’, ‘our’ means Justdiningfurniture.com the Company; ‘you’, ‘your’ means one of our customers.
If you would like to talk to one of our furniture experts, please call or email us at admin@justdiningfurniture.co.uk
BESPOKE FURNITURE – TERMS & CONDITIONS
Custom and Made-to-Order Products
Cancellations for made-to-order products are permitted within 7 days of order placement. After this period, cancellations are not possible due to the bespoke nature of these items.
BESPOKE ORDERS Tc & Cs below for full conditions
1. THESE TERMS
1.1 What these terms cover. These are the Terms and Conditions that govern your purchase of Mill Hill Studio products. They apply to the exclusion of any other terms (including any discussed with you via email, telephone, at our workshop or in person, or which you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing). These terms shall govern and be incorporated into every provision of products by us to you.
1.2 Why you should read them. Please read these terms carefully before you confirm use our services. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you have any questions about these terms, please contact us to discuss.
2. WHO WE ARE
2.1 Who we are. We are Justdining furniture.com a company based in London UK and our studio and factory are located in China and showrooms via our agents throughout UK
2.2 How to contact us. You can contact us by writing to admin@justdiningfurniture.co.uk
2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your initial correspondence.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these Terms and Conditions, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 Bespoke Products are those products which are produced to your specifications. To place an order for Bespoke Products you will need to email us at (justdiningfurniture.com). We like to make our bespoke service as personal as possible and are always keen to chat to you; whether that be in person, via Skype or on the phone. This allows us to design for you. Meetings will be scheduled following correspondence at a time suitable for you. Waiting lists may apply depending on workload. Once you have agreed to undertake a project with us, we will confirm acceptance of a project by sending a deposit invoice to you for 40% of the total cost of the work. Once this invoice has been paid by you and we confirm that payment has been received a contract will come into existence on the terms of this agreement and to the exclusion of any prior correspondence or meeting between us to discuss the bespoke products.
4. BESPOKE COMMISSIONS
4.1 Make sure your measurements are accurate. If we are making a Bespoke Product to measurements, sketches and/or designs you have given to us and/or using materials or swatches identified by you then it is your responsibility to ensure that these are correct. You can find information and tips on how to measure by contacting us.
4.2 If you wish to have Bespoke Products provided to you, then you accept that we have no liability for errors or defaults in Bespoke Products which are caused by the provision to us of erroneous specifications.
4.3 The design of all of our products is unique to us. If you supply to us any sketches, designs or drawings or other contribution to Bespoke Products (Contribution), you grant to us an exclusive, perpetual, irremovable royalty-free license to any intellectual property rights that may subsist in the Contribution. As the Contribution will be incorporated into one of our products, we need to know that any Contribution is original and will not infringe the rights of any third party. To protect us from any losses, damages, costs and expenses that we may suffer or incur you agree to indemnify us if any Contribution infringes the intellectual property rights or other proprietary rights of any person. Please don’t copy or steal other people’s designs when providing us with your “requirement” as we will be unable to lawfully make it and you will bear the responsibility for any consequences suffered by us.
4.4 We will make any Bespoke Products to your specifications and really hope our Bespoke Products meet your expectations. However, we shall not be liable to you in respect of any actual or alleged defect in or dissatisfaction with any Bespoke Product that arises directly or indirectly from your choice of any specification, design, material, fabric or any other requirement.
5. YOUR RIGHTS TO MAKE CHANGES
5.1 Once we have accepted your order for a Bespoke Product you will no longer be able to make any changes to it. However, if you have made a mistake in your order for a Bespoke Product, and provided we have not commenced production of the product, we will try our best to accommodate any reasonable changes at our sole discretion. If it is possible we will let you know about any changes to the price of the Bespoke Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change (for example if production has already commenced) or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 7- Your rights to end the contract).
6. OUR RIGHTS TO MAKE CHANGES
5.2 Minor changes to the products. We may change any product to implement minor technical adjustments or as a result of unavailability of raw materials. We will try to minimize the impact of these changes. These changes will not affect your use of the product. These unavoidable changes do not give to you any right to cancel any contract or reject any product.
6. DELIVERY
6.1 Delivery costs. Our delivery costs are calculated on a case-by-case basis. These costs may be quoted in our initial invoice but we reserve the right to invoice for these costs on the completion of the work. Where applicable this does not include import charges, customs clearance or duty. You are responsible for these charges and your products may be held in customs until full payment has been received. Until all delivery costs are paid, we cannot dispatch the products.
6.2 Please check before purchase that an item can be delivered into the space you wish. This includes checking hallways and door frames throughout the property. If an item cannot be delivered it will be returned to our studio and a delivery return fee of up to £300 may be incurred.
6.3 If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect the products from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and Clause 8.1.3 will apply.
6.4 For Bespoke Products we will notify you of the estimated delivery date when we start making or customising the product in our workshop. The estimated completion date for the product will be notified to you during the order process. Given the bespoke nature of the products, you have agreed that any such date shall be an estimate and time shall not be of the essence to this agreement. If you need a Bespoke Product by a particular date then you must notify us and we and you must agree it as a specific exception.
6.5 We are not responsible for delays outside our control. If our supply of any products is delayed by an event outside of our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. As Bespoke Products are made to your order we cannot agree to issue any refund but may be able to give to you a (partial) refund if we can resell the item within a reasonable period and to the extent we are able to recover the sale price.
6.6 When you become responsible for the goods. A product will be your responsibility from the time we deliver the product to the address you gave us or you collect it from the delivery provider’s depot or our showroom.
6.7 When you own goods. You own a product once we have received payment in full.
6.8 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
6.8.1 deal with technical problems or make minor technical changes;
6.8.2 make changes to the product as requested by you or notified by us to you (see Clauses 4 and 5).
6.9 We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see Clause 8.1) and you still do not make payment within 5 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. As well as suspending the products we can also charge you interest on your overdue payments (see Clause 8.2).
7. YOUR RIGHTS TO END THE CONTRACT
7.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
7.1.1 If what you have bought is faulty you may have a legal right to end the contract (or to get the product repaired or replaced), see Clause 9.1;
7.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see Clause
7.2.
7.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at clauses 7.2.1 – 7.2.4 below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
7.2.1 We have told you about an upcoming important change to the product or these terms which you do not agree to (see Clause 6.8);
7.2.2 We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
7.2.3 We have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
7.2.4 You have a legal right to end the contract because of something we have done wrong.
8. OUR RIGHTS TO END THE CONTRACT
8.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
8.1.1 You do not make a payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due;
8.1.2 You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, sign off of any designs, measurements or specifications for a Bespoke Product; or
8.1.3 You do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
8.2 You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 8.1, we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs and expenses we have and will incur as a result of your breaking the contract.
9. IF THERE IS A PROBLEM WITH THE PRODUCT
9.1 We take pride in all our goods being made to high standards but appreciate that occasionally we do make mistakes. We are confident that our products will stand the test of time and offer a one-year guarantee against breakdown through normal use, defective workmanship and materials. This means that if your item develops a fault during the guarantee period, we’ll arrange for it to be repaired or replaced free of charge, including all parts and labour. Our guarantee will not apply to Products that are not used in the correct conditions or locations, or if the applicable care guidelines have not been followed.
9.2 We recommend that customers take the time to read our Mill Hill Studio care guides upon receiving a product, as we are not liable to cover accidental damage – for example if your item has been dropped or dragged. You may find that this type of damage is covered by your household contents insurance policy.
9.3 Our furniture is specified for indoor use only unless explicitly communicated to you by Mill Hill Studio and should be used in ambient conditions and not subjected to damp or overly dry atmospheres. It is important that Mill Hill Studio products are stored or used in dry environments (if kept in storage, climate-controlled storage is essential) to ensure the longevity of the products. Failure to comply to care instructions may result in warping, staining and surface damage that Mill Hill Studio cannot be held responsible for. Mill Hill Studio also accepts no responsibility for variations in pattern, colour, texture or dimensions inherent in those materials or for any subsequent deformation, splitting, crazing, discolouration or other defects caused by extremes of temperature, humidity, dampness or light.
9.4 Please also be aware that as wood is a raw material the colour will mature over time, this is part of the natural beauty of the wood and will not be considered a defect.
9.5 How to tell us about problems. Quality control procedures are in place to ensure all products sold are of consistent, high quality, however if you receive a product that you deem to be substandard, please contact us. On receiving the order, please check all items to ensure that any issues or breakages are reported to us within 48 hours. If you have any questions or complaints about the product, please contact us.
10. REPAIRS
10.1 If you request any repairs to a product we have supplied as a result of fair wear and tear or damage you have caused, we will inspect the product and provide an estimation of costs for such repairs (where possible).
10.2 If you have ordered a Bespoke Product, we cannot guarantee that we are able to replace any elements of the product but shall use reasonable endeavours to propose alternative solutions.
10.3 Any repairs that are not as a result of something where we are at fault shall be paid by you in advance of us undertaking any work. If you fail to make such payment, we are not obliged to start any repair work on the product.
11. LEGALITIES
11.1 The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
Disclaimer
JUSTDININGFURNITURE aims to provide accurate product descriptions and dimensions but cannot guarantee that colors will display the same on all devices. Minor measurement discrepancies may occur.
Your statutory rights are not affected by these terms. For further information on your rights, consult your local Citizens’ Advice Bureau or Trading Standards office.
These terms and conditions are subject to change.
