Orders
Pre-orders allow you to purchase items that are not currently in stock but are expected soon. By pre-ordering, you secure your item as soon as it becomes available. Estimated shipping dates for pre-orders are shown on the product page.
Once your order is placed, we begin processing it immediately to ensure quick delivery. If you need to modify or cancel, please contact us at admin@justdiningfurniture.co.uk as soon as possible. For pre-orders, modifications may be possible if the item has not yet shipped.
Give the gift of choice with a Just Dining Furniture Gift Card! Gift cards are sent via email with instructions for redeeming at checkout. There are no additional processing fees, and the gift card can be used for any product on our website.
We keep you updated on your order status via weekly emails. If your order is shipped, we may provide a tracking link where available. You can also contact us directly at admin@justdiningfurniture.co.uk for any questions about your order.
We’re sorry for any inconvenience this may have caused. First, check your order confirmation to ensure all items were included. Then, reach out to our team at admin@justdiningfurniture.co.uk, and we’ll work to resolve this as quickly as possible.
Shipping & Delivery
Delivery times vary depending on the item and your location. Standard orders within the UK typically take 10 working days, while international orders may take up to 14 working days. Once your order ships, you will receive tracking details via email.
Order collection is variable due to the various locations and accessibility. To arrange a collection, please email us at admin@justdiningfurniture.co.uk with your preferred collection date and time so we can prepare your order in advance.
For larger items booked for advance delivery, a missed delivery may result in a re-delivery fee. Please make sure there is clear access for larger items to avoid any issues.
Yes, we offer international delivery. Please note that international orders may take up to 14 working days or more depending on the destination country and services and any customs or import fees are the responsibility of the buyer.
Returns & Refunds
You can return or exchange items within 7 days of receipt. Simply email us at admin@justdiningfurniture.co.uk to start the process. Customers are responsible for return shipping costs, and a 10% restocking fee may apply depending on the item’s condition.
We apologize for any inconvenience caused. If your item arrives damaged or defective, please contact us within 7 days at admin@justdiningfurniture.co.uk with photos of the item, and we’ll arrange a replacement or refund as needed.
Since custom and made-to-order items are created specifically for you, they are non-returnable after 7 days from order placement. Please double-check your specifications before confirming your order.
Product Information
We offer a 12-month manufacturer’s warranty for furniture items delivered within the EU. Accessories like cushions are not covered by this warranty, though we offer a 30-day guarantee for items that are unfit for purpose. This warranty covers breakdowns due to normal use, defective materials, or workmanship.
We recommend following the care instructions provided with your furniture to ensure its longevity. Generally, our furniture is intended for indoor use and should be kept in dry environments to prevent warping or surface damage. If you need specific care advice, feel free to reach out to us!
Bespoke furniture is made specifically to your specifications. Once you confirm an order, changes are generally not possible unless production has not yet started. For assistance with measurements or design ideas, please contact our team.
Backorders & Pre-Orders
In rare cases, backorders may face delays due to external factors. If we cannot fulfill your backorder due to stock limitations, we will provide a full refund. For backordered items and in-stock items in the same order, we will ship the in-stock items first unless requested otherwise.
We do our best to ship pre-orders according to their expected date. If there are any changes to the timeline, we’ll notify you. If we are unable to ship a pre-order within 12 weeks, you may request a full refund.
Payment & Billing
We accept major credit cards (excluding American Express) and bank transfers. Full payment is required at the point of sale.
Yes, VAT exemptions apply to qualifying purchases. Please contact us if you need assistance with VAT exemption documentation.
Customer Support
You can reach our customer support team via email at admin@justdiningfurniture.co.uk. We’re here to help with any questions or concerns you may have.
We love hearing from our customers! Please feel free to email us with your feedback, or share your photos by tagging us on social media. From time to time, we may offer discounts or vouchers for customer feedback.
If your question isn’t covered here, feel free to reach out. We’re committed to making your experience with JustDiningFurniture exceptional.
